Improving service delivery with Kanban method

ScrumDesk, SCRUMguides and LeanKanban University invite you to 2-day class „Improving service delivery with Kanban method„.

This class includes the necessary amount of information to create sufficient skills to start using Kanban method in your organization.

This course is the official training class of LeanKanban University, founded by David Anderson – author of the Kanban method.

All participants will receive official internationally recognized certificate of attendance from LeanKanban University.

Target Audience

This program is designed for professionals who are responsible for process optimization, business performance and project management: managers, IT directors, heads of departments, middle managers, team leaders, project managers, technical managers, engineers, and anyone who is interested in the results of the work of the various groups of people. Also, this training will be useful to ScrumMasters, who want to help their teams to get to the next level.

Training is particularly suitable for those who:

  • wants to start working with Kanban systems and look for initial support,
  • is already using a Kanban system and wants to check whether its implementation matches to the best practices in the industry and get new ideas to improve their system.

Besides that, training helps synchronize understanding of Kanban for all participants and introduces a common „language“ of terms – equally understand the terms, practices, and, most importantly, the purpose of process improvement using Kanban systems.

The format of the training

The two-day training program is expanded by preliminary self-training and „homework.“ This allows the most efficient use of time in the training for discussions, individual and group exercises.

This training incorporates many concepts of „training from the back of the room,“ in which the participants say and do more than the instructor: short blocks of theory alternate with practice and exercises. Also, the program includes a full-scale simulation of the kanban system in a safe
environment where all participants will be able to experience all aspects of the kanban system.

Date and location

27-28th April 2015, Bratislava, Slovakia

The price

750 Euro per two days training


  • Overview of Kanban method
    • History, principles, values,
  • Internal and external sources of variability and dissatisfaction with the process
  • Analysis between system’s demand and capacity
  • Risk management with Kanban: Classes of Service
  • Kanban system design
    • Ticket design
    • Kanban boards design
    • Limiting work in progress (WIP)
    • Making policies explicit
  • Queues, flow control, metrics, measurements
    • Little’s Law
    • Cumulative Flow Diagram
    • Lead time distribution chart
    • Control chart
  • Meetings in Kanban
  • Full-scale simulation of Kanban system

Why Kanban method rather than Scrum

Kanban is an alternative path to agility. Scrum, so far, is the most widespread Agile methodology. However, Scrum is not always an optimal solution to the challenge. Scrum transformation implies changing context and structures of the organization. Not always it is possible to create small independent cross-functional teams. Not always its creation leads to the “promised” results.

Unlike Scrum, Kanban method allows you to:

  • describe and optimize large complex systems with lots of dependencies,
  • not tied to a cross-functional teams,
  • start where you are now and evolutionarily evolve without the need to carry out major structural changes for the introduction.

There is a popular prejudice that Kanban works well only in rare cases where Scrum is failing, for example, the operational teams. This is not so. Applicability of Kanban method is much wider.

Moreover, the evolutionary approach reduces the resistance of the new changes, which greatly increases the chances of success of the evolutionary transformation with Kanban.

Participants will learn to

  • Identify internal and external sources of dissatisfaction with the process
  • Analyze demand and capacity of the system
  • Simulate workflow
  • Create kanban system
  • Choose a frequency of the various events / meetings
  • Identify service classes
  • Create a deployment plan for Kanban system


Kirill Klimov is a guide, coach, trainer using Agile, Lean principles and practices. Kirill’s main objective is to help companies with Agile
transformations as a way of focusing on product development, increasing speed of product changes, improving staff involvement and process efficiency. In the past, Kirill was blessed to wear different hats – web applications developer, systems administrator, project manager, general manager, people manager, consultant, trainer, and coach primarily within e-commerce and travel.

Kirill changed processes – passed through it, with what is now helping other companies. Kirill started offshore development office of an international company in Kiev and was overall in charge of it. Kirill can start new (remote) office of a high-tech company from logistics
up to on-boarding and future optimising.

Kirill is passionate about improving the effectiveness of individuals, teams and organisations using Agile and Lean principles and techniques. While having a strong technical background, nowadays he enjoys more working at the complex people side of software development process equation over complicated technical side. Kirill makes Agile transformations in large distributed projects and small teams since 2008.

Kirill is an accredited kanban trainer by LeanKanban University, which gives him the right to teach the LKU certification trainings on Kanban method. One of the stages of preparation for this status was in person training by David Anderson, author of the Kanban method.

Kirill holds a mix of different certifications; he is actively involved in life of and Agile community – he is regularly speaker at various conferences, events, meet-ups and so forth.

CertifikáciaČlánky o Kanban System

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